Loyalty & Membership

Connect with your consumers for the long haul with loyalty and membership.

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Loyalty is a two-way street.

We help clients of all sizes and fan bases craft loyalty and membership program experiences that build rapport and connection between consumers and brands. From strategy and creative to design and engineering, our team brings passion and expertise to help brands create membership experiences that cultivate lasting relationships with their customers.

Trusted by:

Trends we're watching.

Forming deeper relationships with consumers and making the most out of your relationship unlocks new vectors for creativity, connection, and sustained value.

54%

of loyalty programs offer member benefits that are non-transactional. Source: Deloitte, "The new consumer loyalty landscape: Transcending consumer expectations"

63%

of consumers have increased their spending with a brand after signing up for their loyalty program. Source: Accenture, "Seeing Beyond the Loyalty Illusion"

73%

of consumers are more activated when their loyalty experiences are linked to their credit card. Source: PYMNTS, "How linked cards drive loyalty"

Our strengths.

We bring brands closer to the people and create meaningful relationships by:

Unifying channels

Crafting highly-aware systems that support seamless journeys no matter the platform or channel.
Elevating service

Enhancing customer experiences with personalized interactions that drive satisfaction and loyalty.
Engineering rewards

Developing innovative reward structures that incentivize engagement and foster long-term brand relationships.
Building connection

Creating meaningful touchpoints that strengthen the bond between brands and their most valued customers.

Our capabilities.

Program Design & Positioning

Whether it is points rewards, tiered, or subscription programs, we design loyalty and rewards systems that tap into human psychology, bringing brands and products closer together.

Technical Platform Evaluation

Choosing the right platform and technology partners for reward experiences is crucial. We have the expertise to help you pick the best vendor and ensure it grows with your product.

Lifecycle Strategy

We analyze and engineer value streams to not only drive consumers to products, but entice them no matter where they are in their journey.

Data & Analytics

Powering personalized programs that create intelligent business value is predicated on your data and analytics strategy. We plug in to craft extensible systems that allow for programs to be highly engaging and easily monitored to drive business outcomes.

You guys are such an awesome team to work with! I can't say enough about how much I appreciate you all.

Kevin
VP, Business Technology Services, Great Clips

Selected work.

Building loyalty through price, convenience, and immediacy.

We launched Drive Up to bring about a guest experience that's both state-of-the-art, uniquely Target, and builds loyalty with each interaction.

Reimagining mobile finance with one of the industry's power players.

We helped rethink Fidelity's approach to consumer-facing digital experiences and specifically its mobile app portfolio to attract and retain Gen X and Millennials.

Partner with us.

Livefront is trusted by the world's leading companies to drive growth and win in digital. We can create something remarkable, together.

Let's talk