Travel & Hospitality

Build customer journeys that go a long way.

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Audiences should feel at home no matter where they are.

Livefront puts the customer at the heart of all digital experiences in travel and hospitality. Rooted in best practices and customer empathy, we help imagine and build digital experiences that make travel and hospitality frictionless.

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Trends we're watching.

Pent-up demand has forced the hand of innovation in this industry. Consumers are looking for more and those who answer their requests with speed and hospitality are poised to win.

250%

increase in contactless payments in the hotel sector globally. Source: McKinsey & Co, "COVID-19: Briefing note, March 16, 2021"

72%

of hotel guests in the United States expressed interest in using mobile devices for check-in and check-out processes. Source: Phocuswright, "Mobile Booking in the U.S.: A Saturated Segment in a Mature Online Travel Market"

75%

of hotel guests are willing to share personal data with hotels in exchange for personalized experiences. Source: Deloitte, "The Hotel of the Future: Defining the Blueprint for Future Hospitality Experiences"

Helping hospitality leaders drive results.

Craft transformative digital experiences.

We craft the digital products of the future, from mobile apps and websites to cutting-edge experiences with emerging technology, all tailored to meet the unique demands of today's consumers.

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Foster customer growth and loyalty.

We build the engines that command attention and earn lasting loyalty by deploying advanced personalization and omni-channel strategy tactics that win the hearts and minds of consumers.

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Leverage design as a strategic advantage.

We understand the complexities of creating digital products that serve hundreds of thousands. Through close collaboration between our designers and engineers, and a foundation in deep user research, we rapidly transform vision into reality, delivering impactful features that resonate with users.

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Uncover insights that drive action.

We develop and deploy strategies with a relentless focus on results, using data to accelerate time to value. Whether through a partnership with our data solutions team or leaning on our consumer insights acumen, we help solve problems and derive insights from data.

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Act with the help of AI.

We partner with clients to explore and identify the right ways to deploy AI within their business. Delivering solutions at scale while answering for governance and reliability, we help organizations break down the barriers to harness the power of AI.

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We could not have done it without the effort of this team.

Scott
CTO, Flow

Selected work.

Last minute deals meet flexible dates.

We helped the OTA giant push the guest search experience to a whole new level by offering flexible date ranges to extend deeper discounts to those exploring their travel options.

Connecting residents to their community in a new digital platform.

We designed the Flow mobile apps to enhance luxury apartment living, offering residents seamless access to their spaces, neighbors, and property managers to reflect the elegance of their communities.